REFUND POLICY:

Due to the regulations put forth by the Colorado Department of Health and the National Bioterrorism Act, food products may not be returned. 
 

Shipping Policy:

UPS Shipments
Most orders are shipped UPS Ground. You MUST count your cartons before signing. The carrier is only responsible for the number of outer cartons shown as delivered.  When unpacking your shipment, be sure to open all cartons. We may pack multiple cases into one carton to save on shipping charges.

Warm Weather Shipping
The Colorado Food Showroom ships heat sensitive items year round. There will be a $3.00 charge added to your invoice for each ice pack necessary to insure the product reaches you in saleable condition.

Truck /Pallet Shipments
You MUST COUNT THE CARTONS AND MARK ANY SHORTAGES OR OUTER CARTON DAMAGES ON THE BILL OF LADING. Any discrepancies in the case count listed on the Bill of Lading or outer carton of damage not marked on the Bill of Lading BEFORE the driver leaves will not be credited.

Pick Up Orders
You may pick up your orders at our warehouse located at:

5055 E. 41st Ave., Denver, CO 80216.

Damages and Shortages
All claims of shortage or internal damage must be reported to Customer Service within 7 days of receipt.  All original shipping cartons, packaging and damaged merchandise must be returned. You may be asked to hold the merchandise for pick-up.